Most restoration companies dry your home, tear out the damage, and leave you to find a contractor. We do not. Our reconstruction team picks up exactly where mitigation ends - drywall, flooring, trim, cabinets, paint - so one team carries your home from disaster back to finished.
Reconstruction & Build-Back
Serving all of East Grand Rapids · Open 24/7 · (616) 300-8900
While You Wait for the Crew
A few minutes of the right first moves can save thousands in damage. Here is what to do — and what not to do — before we arrive.
Do
- Keep your insurance claim number handy
- List damaged materials and finishes room by room
- Save receipts for anything you replace out of pocket
Don’t
- Start demolition before everything is documented
- Pay large cash deposits to contractors you have not vetted
Crews are standing by in East Grand Rapids right now.
Call (616) 300-8900How It Works
Here Is What Happens When You Call
The hardest part of property damage is facing it on your own. You do not have to — from the first phone call, it is our job, not yours.

Step 01
You call, we answer
Any hour, any day, a real person picks up — not a machine and not a national call center. You describe what you are looking at, and from that moment it stops being your problem to solve on your own.

Step 02
We assess
Our crew works out how far it has really gone, including what you cannot see behind walls and under floors. You do not have to know what to look for, or guess how bad it is.

Step 03
We do the work
What comes out, what gets dried, what can be saved — those are our calls to make, and we explain each one as we go. Readings are recorded throughout, so nothing rests on you taking our word for it.

Step 04
You get your property back to normal
Our own team rebuilds what came out and hands the place back finished, with everything documented the way your adjuster expects it.
We Work With Your Insurance
Restoration is stressful enough without fighting through a claim alone. Our crews document everything — photos, moisture readings, and a clear scope of work — in the format adjusters expect, and we communicate with your insurance company throughout the job. You always know what is happening and what your policy covers before work begins.











What This Service Covers
The rebuild is where your house becomes your home again. We treat it that way - matched finishes, clean job sites, and a walkthrough before we call anything done.
Frequently Asked Questions
Do you rebuild and repair afterward, or only dry it out?
Both halves are one job. The first is mitigation — extraction, removing material that cannot be dried, and documented drying against a dry standard — and ANSI/IICRC S500 ties what has to come out to the water category, one through three. The second is reconstruction: framing repair, insulation, drywall, trim, paint and flooring put back. How much of each your loss needs depends on what the water reached, so that scope is written after the inspection.
Do you repair and repaint water-damaged drywall and ceilings?
Wet gypsum board and the insulation behind it usually come out rather than dry in place, and the cut is typically carried 12 to 24 inches above the visible water line because the material wicks upward past the stain. That put-back is part of the job: hanging, taping, three coats of compound with drying time between them, texture and paint. On homes built before 1978, the EPA's Renovation, Repair and Painting Rule governs how painted surfaces are disturbed.
Can one estimate cover both the cleanup and the rebuild, and what does the repair cost?
One inspection can produce both scopes, and carriers generally prefer it that way — mitigation and repair as line items in one claim file, priced from the Xactimate database the adjuster uses. No one should quote the repair figure sight unseen. It firms up when materials reach the dry standard ANSI/IICRC S500 requires and hidden damage is open to view, commonly three to five days of drying, though yours may need more or less. Any charge for the inspection is stated on the call.
Do you replace the flooring and subfloor, or do I hire a flooring contractor?
Subfloor, underlayment and finished flooring are all part of the repair scope, and so is the framing underneath when a joist is wet. Replacement goes back under the National Wood Flooring Association's installation guidance, which is why new wood cannot go down until the subfloor and the flooring are no more than two to four percentage points apart in moisture content. Whether a floor is dried in place or replaced depends on the material and the water category.
Does your own crew do the rebuild, or is the reconstruction subcontracted?
The rebuild usually stays on one contract, with the same project manager who ran the drying and a single claim file, though that varies by market. Which trades are in-house and which are outside trade partners varies too — drywall, paint, tile, cabinetry and flooring are not always the same crew, so ask on the call who will be in your home. Structural and electrical put-back is pulled under permit and inspected by the local building department, usually under the International Residential Code.
Will insurance pay for the rebuild, and how do repairs get approved?
Coverage for the repair usually rides on the same claim as the mitigation, and approval runs off the written scope rather than a lump sum: the adjuster reviews line items and the moisture logs ANSI/IICRC S500 calls for, then approves or asks for a supplement when something hidden turns up. Replacement-cost policies typically pay in two steps, actual cash value first and the held-back depreciation after the work is finished and invoiced. Like-kind-and-quality wording varies by policy, so read yours.
Can you repair just the damaged section, or does the whole floor or ceiling have to be replaced?
Patch repairs are common and often the right call. What forces a bigger replacement is the water itself: ANSI/IICRC S500 sorts water into Categories 1 through 3, and Category 3 means porous material in the wet zone comes out, however small that zone is. Assembly matters too — a single ceiling panel in a grid swaps out, while taped drywall and sheet goods have no seam to stop at. Matching is the other limit, since tile and flooring run in dye lots.
How long does the rebuild take once the drying is finished?
The rebuild cannot start until the structure meets the dry standard ANSI/IICRC S500 requires, because closing a wall over wet framing traps the moisture. After that, a single wet room — drywall hung, taped, three coats of compound with drying time between each, then paint and flooring — commonly runs a couple of weeks, while a loss across several rooms, cabinetry on order or a permit inspection runs longer. Your schedule depends on what the scope turns out to be.
Do you handle the finish work too — cabinets, vanities, baseboards, tile and grout?
Cabinets, vanities, countertops, baseboards, tile and grout are part of the put-back, and they are usually the last trades in because they go over finished surfaces. Substrate condition governs the tile: ANSI A108 allows no more than 1/8 inch of variation in 10 feet for tile with an edge 15 inches or longer, so a repaired floor gets flattened before setting. Which items are replaced and which are refinished depends on the material and how wet it got.
If only part of the floor got wet, is the rest of the continuous floor replaced so it matches?
Carriers generally pay to replace what the moisture readings document as wet, and whether the rest of an undamaged run comes with it turns on the policy's like-kind-and-quality wording and on whether the flooring continues through a doorway without a transition. Put that question to the adjuster in writing, with photographs, before the repair is approved. Most policies also include an appraisal provision — two appraisers and an umpire — for disputes over the amount of loss, and your state insurance department takes complaints.
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